FREE shipping for orders over $99 and under 10kg*

Frequently asked questions

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How do I know the products are safe for my pet?

All of our products are personally pet approved. We only want the best for your pets.

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Why are the prices online different to instore?

Not all of our prices online are the same as in store. All our stores are individually owned and are placed all across Australia, sometimes they experience higher freight charges than we do.

When you purchase via Click & Collect you pay the online price and if the price in store is cheaper, we'll refund the difference.

If you are unsure of a price in store just ask us.

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Do you offer FREE shipping?

Yes, we offer FREE Australia wide shipping for all orders over $99 and under 10kg excluding fish.

We offer a flat rate shipping of $25 for all live fish purchases.

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Do you ship overseas

No, we only ship throughout Australia

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When will my order be dispatched?

We aim to have your order picked & packed within 48 hours from our Melbourne warehouse. Sometimes when we have sales this may stretch out a little, If you are are unsure you can send us an email to hello@justforpets.com.au and we can assist you.

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How long will delivery take?

We estimate orders to metro areas will take 3-5 business days, regional & rural areas are estimated at around 10 days, however this depends on our service provider Australia Post.

If you have purchased live fish, please see our delivery page HERE

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How do I track my order?

We use Australia Post or VT Freight to ship our orders. When your order is packed and on its way you will receive an email and or sms. This contains your order status with links so you can track your order.

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I can't locate my tracking details

If you are unable to locate your tracking details, you can email us at hello@justforpets.com.au or call us on 1300 537 387 please ensure you have your order number ready.

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Can I exchange products in my order?

Yes, we happily accept exchanges within 15 days of your goods being delivered (excluding fish). Please email us at hello@justforpets.com.au with the details of your order number and product/s being returned, we'll be in touch on the next steps.

Conditions:

Goods must be returned in their original packaging, free from tears or damage.

Customers are responsible for freight costs associated with returning goods for credit or exchange (errors or faulty stock excluded).

Just For Pets accepts no responsibility for loss or damage caused during return transit.

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Can I get a refund?

Just For Pets will happily refund you if a product is found to be defective or is not fit for purpose. We don't refund for incorrect choice or change of mind purchases. However, we can offer you a credit.

If you have a concern about fish please view our information HERE

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If you have received a faulty item, what should you do now?

Just For Pets suggest that you first contact the manufacturer involved as they handle these types of requests daily and can often arrange a replacement product or further support information required for your product.

Should the manufacturer be unable to assist please email us at hello@justforpets.com.au outlining the issue or fault along with your order number so we can investigate further. We'll be in touch with the next steps.

If your return relates to fish please click HERE

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What payment types do we accept?

We accept payments via Shopify Payments, including Mastercard, VISA and AMEX.

We also accept Afterpay and Zip

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Can I pay Afterpay, Humm or Zip using Subscriptions?

Subscription orders can only be paid for using a credit card. Unfortunately, we do not offer Afterpay or Zippay for this service.


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Can I change products in my subscription?

Yes, you sure can. You need to login to 'My Account" and you will be able to make changes to your subscription

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Can I change or cancel my Subscription?

Yes, you sure can. You need to login to 'My Account" and you will be able to make changes to your subscription

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Can I return items in my subscription order?

Yes, our normal returns policy applies.

Just For Pets will happily refund you if a product is found to be defective or is not fit for purpose. We don't refund for incorrect choice or change of mind purchases. However, we can offer you a credit.

Should you wish to return a product please email us at hello@justforpets.com.au

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If the price goes up will I be charged more?

We endeavour to offer our customers the best price. Subscription does not lock in a price guarantee, you'll be notified of any price increases prior to processing your next subscription, so you have time to change your mind.

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